Top Skills Employers Demand in the Ever-Changing Automotive Industry The automotive industry is rapidly evolving with electric vehicles (EVs), automation and connected tech reshaping the landscape. Today’s technicians and mechanics must be more than hands-on experts; they need to be adaptable, tech-savvy and forward-thinking. As the industry shifts, learning these skills will help you stand out to employers and future-proof your career in the industry. Mastering EVs and Hybrid Tech As major car manufacturers transition towards electric and hybrid vehicles, expertise in this area is becoming essential. Understanding the mechanics of traditional vehicles is no longer enough. Employers are looking for technicians who know how to work with battery management systems, safely handle high-voltage components, and stay up to date with advancements in EV charging technology. Gaining expertise in EV and hybrid maintenance is a direct pathway to securing your role in the future of automotive services. Navigating Connected and Autonomous Vehicles Connected and autonomous vehicles (AVs) are no longer just concepts; they are becoming everyday realities. This new era of automotive technology demands that technicians have a deep understanding of vehicle software and integrated sensor systems. Whether diagnosing software issues, working with IoT-connected (Internet of Things) systems, or dealing with autonomous driving technology, having the ability to navigate this complex environment will set you apart. This means your future in the industry will rely as much on software diagnostics as it will on hardware repairs. Cybersecurity and Data Privacy With vehicles becoming more connected, cybersecurity has moved to the forefront of automotive care. Protecting vehicle data and ensuring security are critical responsibilities for today’s technicians. Employers need professionals who understand data privacy laws, can identify potential security risks, and ensure compliance with regulations regarding vehicle software and data protection. As vehicles become smarter, so too must the technicians who service them. Sustainability and Environmental Awareness Environmental concerns are becoming a major focus for automotive companies, with the regulations becoming stricter, pushing the need for eco-friendly practices. Technicians with knowledge of sustainable repair methods, proper disposal of hazardous materials like EV batteries, and energy-efficient vehicle tech will have a competitive edge. As sustainability becomes a cornerstone of the industry, being well-versed in environmentally conscious repairs is not only good for the planet but also for your career prospects. Forward-thinking Customer Service With the rise of tech-driven vehicles, customer service in the automotive industry is evolving. Beyond fixing cars, technicians now need to be capable of explaining highly technical concepts—such as software updates or EV maintenance—in clear and simple terms to customers. Building customer confidence by staying ahead of technology trends, educating customers on their vehicles’ unique needs, and offering personalised insights based on connected vehicle data will make you an indispensable asset to any dealership or garage. Future-Proofing = Upskilling Constantly To remain relevant and competitive in this changing industry, continuous learning is key. Whether it’s certifications in EV, understanding cybersecurity measures, or staying up to date on AV systems, taking a proactive approach to upskilling will keep your career future-proofed. The automotive industry is rapidly transforming and those who embrace lifelong learning will thrive. In a fast-paced, tech-driven world, the skills you develop today will be the foundation for a successful career tomorrow. By embracing new technology and continuously seeking out opportunities to grow, you’ll ensure your place in the future of the automotive industry!

Aftersales Roles Driving the Future of Automotive Excellence When you think of a dealership, it's easy to picture the showrooms and the excitement of new car sales. But what really keeps a dealership running smoothly—and keeps customers coming back—is the power of the aftersales team . These roles aren’t just about maintaining cars; they’re about building long-term relationships, solving problems, and keeping up with cutting-edge technology. Here’s why these "behind-the-scenes" roles are in fact the driving force of the automotive world. Service Advisor: Think of the Service Advisor as the vehicle's guardian or customers’ companion. You’re not just booking services or repairs; you’re building trust, guiding customers through the life of their vehicle, and ensuring every issue is resolved with care. What you’ll love about this role: You'll be the key link between the brand and the customer, directly influencing loyalty. No two days are alike—every customer brings a new challenge to solve. You’ll stay ahead with the latest innovations in automotive tech. Parts Advisor: The Parts Advisor is like a quarterback on a football team—keeping everything coordinated. You’re the one making sure the right parts are available at the right time, solving problems before they even hit the road. What you’ll love about this role: Keep vehicles running by ensuring the parts inventory is always in top shape. You’ll use technical knowledge while engaging with the team and customers. You’ll stay ahead with the latest innovations in automotive tech. Warranty Administrator: As a Warranty Administrator , you’re not just handling paperwork—you’re an investigator, exploring claims, solving issues, and making sure customers are taken care of. Every claim is a puzzle to solve. What you’ll love about this role: You’ll be diving into the details to make sure customers get the support they need. Your work goes beyond administration—it directly affects the customer's experience and satisfaction. You’ll stay ahead with the latest innovations in automotive tech. Why Aftersales is the Future The aftersales team is at the heart of customer retention, innovation, and long-term satisfaction. At Toyota and Lexus , these roles aren’t just about keeping cars on the road—they’re about building relationships, pushing technological boundaries, and driving forward in a constantly evolving industry. Whether you’re a Service Advisor , Parts Advisor , or Warranty Administrator , these positions offer growth, excitement, and the chance to be part of an industry-leading brand . It’s time to shine the spotlight on the real engines of success!

Thinking of Joining Toyota and Lexus from Another Brand? At Toyota and Lexus , we understand that as a Vehicle Technician from another manufacturer, you’ve already built up a wealth of skills and experience. However, you might not be familiar with our specific systems, processes, or hybrid technology. That’s where our tailored FastTrack training come in. Our Team21 FastTrack Training Program is designed to be seamless, whether you’re coming from another brand or dealership. With a combination of remote learning and in-person sessions , you'll quickly become familiar with the unique aspects of our vehicles. We ensure that all new technicians, no matter their background, start with a solid foundation. Here’s what you can expect: FastTrack Learning: Our initial training can be completed in a matter of days, covering everything you need to excel in your role. Recognition of Previous Experience: If you’ve qualified with another automotive brand and have a nationally recognised certificate, we can get you certified in just 4 weeks!  You’ll only need to focus on the Toyota and Lexus-specific modules. Blended Learning: Our training blends e-learning with hands-on experience, ensuring you’re well-prepared to hit the ground running. Progression: After completing your initial qualification, you can move swiftly onto more advanced levels, developing expertise in areas such as hybrid technology and our revolutionary diagnostic systems. If you're joining us from another brand, you’ll automatically be enrolled onto our Team21 FastTrack Training Program , which is available online and designed to fit around your schedule. This plan covers all the brand-specific knowledge you need and ensures a smooth transition into your role. By joining Toyota and Lexus, you’ll not only be part of an industry-leading team but also gain access to world-class training that can take your career to the next level.