The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises.  We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.  We are currently on the lookout for a Senior Parts Advisor to join our Toyota team at Snows Group based in Hedge End..

Your day

The Senior Parts Advisor is a member of the Parts Team and will report to the Parts Team Manager at Snows assisting to lead and manage the dealership’s Parts team to deliver profitability and customer satisfaction.

Your day will include:

• Ensures all members of the Parts team understand the implications of the Brand Experience for their role and monitors performance against agreed customer service targets (e.g., CES).
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Brand Experience and Brand Values.
• Ensures that the Parts team work closely with colleagues in Sales, Service and Administration to deliver excellent customer service.
• Manages the day-to-day operations of the Parts Department to ensure the achievement of key targets (e.g., parts & accessory sales volumes and margins).
• Plans and manages parts and accessory stock levels to meet customer requirements and minimise cost.
• Ensures non-current stock is promoted to build sales or returned within the 50-day period to minimise levels of non-current stock.
• Manages stock visibility to ensure all necessary personnel have accurate information on availability and price.
• Negotiates with non-franchise parts suppliers.
• Continuously reviews and improves Parts processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability.
• Manages the dealership’s trade sales activity – including prospecting activity, agreement of discounts and van sales.
• Works with colleagues across the dealership to investigate and resolve customer complaints.
• Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team.
• Works with individuals to address performance issues e.g., by providing coaching.
• Assesses potential recruits for the Parts team.
• Agrees the showroom display of accessories with the Managers.
• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
• Acts as a full member of the dealership’s management team to take the business forward.
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.
• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist e.g., fleet sales.
• Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data.

Have you got what it takes?

• Able to plan, organise self and others to meet agreed work deadlines.
• Supervise and mentor team members to achieve their work load.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Technical Qualification or proven experience of working with vehicle parts.
• Abe to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.

Hours of work:

Monday - Friday 08.00-17.30 30mins lunch

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependant – tool box insurance