We are looking to recruit an experienced Contact Centre Advisor to join our busy team. You will be responsible for booking annual services, MOT’s and repairs through inbound and outbound calls. There will also be an element of cross selling within this role.
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers over the phone and email whilst also liaising with our dealerships to resolve any issues.
This a full time permanent position working 42.5 hours Monday to Friday including Saturdays on a rota basis.
Our ideal Contact Centre Advisor
To be successful in this role you will:
- Have a friendly and professional telephone manner
- Have previous experience in a customer service role
- Be able to work at pace with accuracy and attention to detail
- Be self-motivated and able to manage to own workload
What we offer our Team Member’s
As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. The package for this role is upto £27,465 OTE and there is a strong potential to earn over this.
We offer fantastic opportunities to develop within the Vantage group by giving supported training and providing an environment where we encourage personal growth.
We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
At Vantage, we are proud to operate in fourteen locations across Yorkshire and Lancashire representing Toyota and Lexus amongst others.
We know that life isn’t all about work but it is a big part of it. Therefore, we try and make working here work for you. We value every member of our Team and their individual development within the company. By offering unrivalled support and training in a friendly, inclusive, and professional working environment with great rewards, our aim is for Team Members to share in our growth and success. So, if you want to join a company in a fast-paced industry and you think you’ve got the right credentials, please apply.