Ready to join the No.1 global car brand? We have an exciting opportunity for a motivated and proactive individual to join our team in Woodford Green on a full time basis as our Customer Care Manager.
This would be an ideal opportunity for someone who is customer focused and has face to face experience. You may have worked in a management role within the hotel and hospitality industry and are looking for a change. If so, we’d love to talk…
Customer Care Manager
Woodford Green IG8
£25,000 basic with OTE £40,000
Working Monday to Saturday with an allocated day off in the week
Who we are:
We are a highly successful automotive retailer and have been established for a number of years. As one of the leading Toyota and Lexus Centres in the UK we are passionate about ensuring our customers are always the highest priority in every circumstance.
The Customer Care Manager Opportunity:
As a Customer Care Manager, you will play a very important role in achieving our organisational goals. You will be responsible for creating offer sheets for the sales team to present to customers as well as assisting the sales team with car insurance quotes.
You will also be responsible for providing excellent customer service to our customers while also remaining commercially minded with the view of upselling additional extras including Gap, Supagard, Smart Cover, alloy wheel insurance, service plans and dash cams.
What we need:
You will be conscientious and customer focussed. With a passion for delivering great customer service, you will use excellent communication skills to provide a seamless service to customers and be sure to retain them for the future. Knowledgeable and professional, you’ll work in your team to maximise sales opportunities whilst delighting our customers.
We are looking for someone who really wants to take this role and make it their own. You will need to be confident to take some charge with the team, although there is a management team in place who you would work alongside. Some knowledge of finance would be beneficial however this would be taken care of by the sales team.
We want to set a new standard in the Toyota network and we want a confident, happy and energetic person to join our Toyota family.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
You may have worked in the following capacities: Customer Care Manager, Customer Service Manager, Hotel Manager, Reservations Manager, Restaurant Manager, Guest Services Team Leader, Service Advisor, Customer Service, Automotive Service Advisor, Car Dealership, Motor Dealer
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Lexus is a global luxury lifestyle brand that keeps Omotenashi, the Japanese spirit of hospitality, at the heart of what we do. From the beginning, we were determined to treat customers better than any other car company, treating every customers as they would a guest in their own home.
For over a number of years, Lexus has pioneered and perfected electrification, culminating in hybrid and electric cars that are exciting, efficient and durable. The ancient Japanese concept of 'Takumi' is essential to all that we do. It applies a subtle human touch to every aspect of Lexus' design and development, whilst keeping passion, spirit and the customer at the forefront of everything we do.
Joining the Toyota and Lexus teams means that you will have the opportunity to be at the heart of our innovative brands, and really make a positive impact at the retailer you work for.