It is a very exciting time to join Vertu Motors and, in this case, the opportunity to represent the iconic Toyota brand which will see the arrival of twelve new exciting models over the next three years, all offering class leading environmental and technological advancement. We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.
Due to growth, we are looking to recruit a Service Advisor at Vertu Toyota Loughborough. This is a permanent, full-time position working Monday to Friday 8am-5.30pm and alternate Saturday mornings between 8am-12.30pm.
The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience gained from within the Automotive Industry is desirable.
At Vertu Motors, we live and breathe all things automotive. We want to make the journey of buying a car, van or motorbike as straight-forward as possible and believe that the best way to achieve this is to provide an outstanding customer experience, built on integrity and trust.
The Vertu Motors Group was established in 2006. Our headquarters are located in Gateshead, but you'll find our dealerships, which represent some of the world's leading automotive brands, are established nationwide.
We expanded our East Midlands presence after completing an acquisition of two Toyota dealerships in Leicester and Loughborough from Farmer & Carlisle. We are now looking to develop and grow these businesses in what are two first class locations that serve the wider communities in Leicester and Loughborough.