Jemca are currently offering a fantastic opportunity for a Warranty Administrator to join our business based out of our Toyota Sidcup dealership. As a Warranty Administrator, you will work very closely with the Service department to ensure all warranties are processed efficiently and correctly. You will be in charge of factory credit, rejected claims and all past, present and pending claims. Having great communication and administration skills you will work in your team to make sure every customer’s claim is handled correctly. This role would be ideal for an experienced Warranty Administrator looking to increase their OTE and knowledge of Hybrid technology.

About the role

• Despatch displaced material as and when required
• Keep up to date on the labour rates advertised by the manufacturer/supplier
• Action alterations to warranty policy and submissions as specified by manufacturer/supplier
• Deal with claims with regard to paintwork repairs, raising WCA as required
• Maintain a full working knowledge of the manufacturer’s warranty policy
• Ensure paperwork is compliant in accordance with Toyota guidelines
• Obtain authorisations via appropriate systems
• Communicate possible improvements to the Service Manager
• To carry out other duties as reasonably requested
• Ensure excellent customer service is provided at all times
• To undertake such other duties as may be required from time to time as are consistent with the responsibility of the role
• Process all warranty claims i.e., Calculate the labour and material costs
• Ensure Warranty claims are dealt with in a speedy and efficient manner
• Maintain comprehensive files of present, pending and passed claims
• Check factory credit, rejected claims querying these when required
• Work with all departments to ensure every customer is happy

Your Skills

• Experience as a Warranty Administrator
• Must have worked within a main dealer environment
• Have great attention to detail
• Be able to communicate effectively over the phone and F2F
• Computer literate, and be able to work in a cross functional team
• Be experienced within administration
• Must have experience dealing with heavy work loads

What We Offer

• Excellent basic salary
• Toyota training pushing you through the ranks
• Bonus available
• Modern work environment with top facilities
• Real career progression based around your aspirations
• Market leading benefits including healthcare, pension, childcare and company lease scheme

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market