Ready to join the largest car company in the world?
Want to join one of the UK's best places to work, named by Great Place to Work as one of the UK’s Best Workplaces in the Super Large category?
Would you like to work for a company you feel you could personally make a difference to?
Do you have some experience working in the Customer Service Sector?
If yes, we’d love to talk!
If you have a passion for delivering great customer service, possess strong communication skills, enthusiasm and you are organised this could be the role for you.
Toyota Customer Service Advisor
£25,000 Base with an OTE of £32,000
Plus excellent benefits package including pension, training and on-going development with the Award-Winning Toyota Academy + company vehicle lease scheme option + career progression opportunities
Reporting To: Aftersales Manager
Skills: Excellent customer service, interpersonal, and communication skills. Strong organisational, decision making, and problem-solving skills. The ability to communicate with technicians, customers, and management
Culture: High trust, high engagement workplace culture.
We are officially one of the UK's best places to work, named by Great Place to Work as one of the UK’s Best Workplaces in the Super Large category. Ranked 12th (2021) overall this is the seventh consecutive year the company has achieved this honour and it is the 11th year in succession the company has achieved Great Place to Work status. This recognises us as having a high trust, high engagement workplace culture.
Would you like to work for a company you feel you could personally make a difference to? We believe this is what really makes being part of our team special – you really can make a difference regardless of your role or location. You have a voice – we listen, we take action, we care.
We can promise a fun, fast-paced, high performing and exciting environment which our colleagues tell us is a great place to work.
What drives this forward and brings it to life every day are our colleagues and their determination, commitment and loyalty to our business. For us to be the best possible choice for a customer requires the best possible people. The way we recruit, develop and reward our colleagues ensures we achieve this.
What do we look for in a Colleague? Well, in addition to a great attitude, commitment, drive and a passion for excellence we want people to live our values and really enjoy working with us. In return we will provide you with a competitive salary, great benefits and comprehensive training and development to ensure you achieve your career aspirations.
If you would like to be part of an exciting and growing business with great career opportunities we would love to hear from you.
The Customer Service Advisor Role:
Our Frontline Service team aims to deliver a memorable Customer experience, building and developing long term relationships with Customers. Creating a memorable customer experience is a key pillar of Toyota’s Beyond Zero company mission strengthening customer lifetime value in order to become a successful mobility company.
The role of a Service Advisor works as a liaison between a customer and a technician, responsible for diagnosing the problem, offering particular services, and helping the customer make an informed decision.
Representing the largest car manufacturer, working for a brand that is built on innovation, both in terms of its products and the processes by which they are made.
Does this sound like you?
+ Eligibility to work in the UK.
+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
+ Some experience of working in the Customer Service Sector
+ The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service
+ Confident, friendly and professional individual
+ Excellent time management, planning, organisational skills
+ Hold a valid UK driving licence
+ Computer literate as all systems are computer based
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
You may have worked in the following capacities:
Dealership Front of House, Dealership Reception, Dealership Administration, Automotive Customer Service, Automotive Service Advisor, Customer Service Advisor, Administrator, Service Advisor, Customer Service, Car Dealership, Motor Dealer
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Lexus is a global luxury lifestyle brand that keeps Omotenashi, the Japanese spirit of hospitality, at the heart of what we do. From the beginning, we were determined to treat customers better than any other car company, treating every customers as they would a guest in their own home.
For over a number of years, Lexus has pioneered and perfected electrification, culminating in hybrid and electric cars that are exciting, efficient and durable. The ancient Japanese concept of 'Takumi' is essential to all that we do. It applies a subtle human touch to every aspect of Lexus' design and development, whilst keeping passion, spirit and the customer at the forefront of everything we do.
Joining the Toyota and Lexus teams means that you will have the opportunity to be at the heart of our innovative brands, and really make a positive impact at the retailer you work for.