This isn’t just another job - it’s an opportunity to be part of a trusted automotive brand, influence the future of retail, and build a career you can genuinely be proud of.

As a Toyota Service Advisor with a strong focus on service product sales, you’ll play a pivotal customer-facing role, guiding customers through their entire aftersales journey while driving revenue for the service department. Acting as the crucial link between customers and the workshop team, you’ll ensure a seamless, professional experience from start to finish.

If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you — apply today.

The Role at a Glance:

Service Advisor / Aftersales Sales
Fort Kinnaird
£28,500 OTE £35,000
Plus Competitive Benefits Package
Full-Time | 40 hours per week

Values / Culture: We aim to provide a secure environment while delivering excellent customer service through teamwork and a supportive, progressive workplace.
Company: Eastern Western Motor Group is proud to be Scotland's leading privately owned dealer group and looks forward to serving its customers and communities now and in the future.

About Us:

For nearly a century, Eastern Western Motor Group has been a family-owned automotive leader, representing some of the world’s most iconic brands across 45+ state-of-the-art UK locations. Since 1927, passion, trust and innovation have driven everything we do.

At Eastern Western, you’ll find genuine career progression across sales, service, technical and leadership roles, with opportunities to grow at every stage. Our people-first culture values collaboration, learning and ambition, supported by modern facilities designed to help you do your best work.

This isn’t just a job - it’s your chance to be part of a respected legacy, shape the future of automotive retail, and build a career you’re truly proud of.
World’s No.1 Automotive brand Welcomes You

Toyota is a global leader in innovation, renowned for its reliability, pioneering hybrid technology and future-focused design. From everyday cars to performance and electrified models, Toyota offers one of the most diverse and trusted ranges in the industry.

Working with Toyota means representing a brand that invests in its people, champions continuous improvement, and is shaping the future of mobility. It’s more than a job — it’s a career with purpose, progression and pride.

The Service Advisor Opportunity:

We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

We are constantly evolving, so there is always something new just around the corner!

What you’ll be doing:

In this role, you’ll be at the forefront of delivering an exceptional aftersales experience while actively contributing to the commercial success of the service department. You’ll confidently promote genuine Toyota parts, services, and aftersales packages, spotting opportunities to upsell in a way that adds real value for the customer.

From the moment a booking is made to the final handover, you’ll manage every stage of the customer journey — setting clear expectations around cost and timing, and ensuring everything runs smoothly. You’ll translate technical information into clear, customer-friendly language, helping customers make informed decisions about maintenance, warranties, and long-term vehicle care. Alongside this, you’ll prepare accurate estimates, handle invoicing and payments, support dealership promotions, and proactively follow up after each visit to build lasting relationships and encourage repeat business.

About You

You’re a confident communicator with a natural sales instinct and a genuine passion for delivering great customer experiences. You know how to use professional sales techniques to not only meet but exceed targets, while always keeping the customer’s needs front of mind.

You’re equally comfortable speaking face-to-face, over the phone, or through digital channels, and can adapt your approach to suit each interaction. With a solid understanding of automotive systems, you’re able to bridge the gap between the workshop and the customer with ease. Highly organised and able to thrive in a fast-paced environment, you can juggle multiple tasks while maintaining accuracy, professionalism, and attention to detail.

What’s on Offer:

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

If you’re ready to take the next step in your career with a respected, family-owned business that truly invests in its people, we’d love to hear from you. Join Eastern Western Motor Group and become part of a supportive, high-performing team where your ambition is encouraged and your success is recognised.

Apply today and drive your career forward with a company built on heritage, innovation, and people-first values.

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