Work Schedule - Monday to Friday – 9am – 6pm. (1 day off)

Weekend availability – Saturday 9am – 6pm, Sunday 10am – 4pm. (Sundays on rota basis)

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

Does this sound like You?

•  Highly skilled at discovering customers’ needs and following through with exciting solutions
• A record of working within the automotive industry in a similar position
• Enjoy working in a high-pressured environment, with a record of achieving challenging targets
• Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information
• Strong people and communication skills with the ability to quickly build rapport with our customers
• Ability to take initiative and ownership of issues; with a can-do attitude
• Ability to work independently as well as part of a team, offering help and support to others

 Duties

•  Listen and talk to customers, to uncover their needs and build trust and rapport
• Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations
• Match customer to product and maximise opportunities through features and add-ons to suit
• Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options
• Encourage customers to experience the product through test drive
• Ensure customer issues are resolved along the customer journey
• Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries
• Results-focused, strive for outstanding performance and a focus on solutions
• Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations
• Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales
• Represent the Toyota brand and values, proudly serving as an ambassador for its network.

Personal Skills

• Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility
• Strong interest in automotive and agility to learn about new products
• Results-focused
• Strong people skills - approachable, a good listener and empathetic to customer needs
• Extremely organised with great attention to detail
• Customer and service-oriented, in a busy high-pressure environment
• Analytical and quick thinking
• A team player

Experience and Qualifications          

• Full UK Driving Licence
• Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
• Experience of selling and discussing insurance related GP products under FCA authorisation is also advantageous.
• Good communication skills
• Well-organised
• Eligibility to work in the UK

Benefits

• Company vehicle
• 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure
• Discounts on car purchases / repairs / parts
• Car Leasing Scheme (after qualifying period)
• Ongoing training, both in-house and with the manufacturer
• Eyecare Vouchers
• Loyalty & Long Service Awards
• Workplace Pension Scheme
• Opportunity for career progression