Working within our busy Service and Maintenance Centre in Kingston.

The purpose of the role is to carry out all workshop duties in an efficient and safe manner, to meet customer requirements and maximise utilisation and profitability. As a Diagnostic Technician you will diagnose complex systems across the whole range of vehicle systems, as well as routine service and repairs. 

THE PERSON:

• We are looking ideally for candidates with previous main dealer experience; however, any diagnostic experience will be considered.
• Ideally a record of working within the automotive industry in a similar position.
• Aptitude, desire and ability to follow procedures and solve problems
• Always curious with a willingness to learn and develop in order to stay on top of latest innovation and new technology
• Confident communicator with both customers and colleagues
• A keen eye for detail and recognising the importance of giving every car in our workshop the highest standard of care
• Enjoy working in a high-pressured environment
• A can-do attitude
• Ability to support others with less experience e.g. apprentices

Key Tasks:

• Carry out vehicle services and repairs, in accordance with Toyota GB technical standards, ensuring we deliver a great customer experience.
• In depth Electrical & Mechanical Diagnostics: Examine vehicles, diagnose non-routine defects, with knowledge gained about the vehicles and relevant technologies.
• Provide Technical Expertise to the workshop team (i.e. Coach and support apprentice technicians, explaining, guiding and enabling others to learn.)
• Report defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards.
• Carry out jobs within budgeted time, maintaining your own productivity
• Take responsibility for daily maintenance of tools and equipment, reporting any defects
• Work in accordance with key Toyota or Centre processes
• Liaise with customers directly where relevant and appropriate, listening carefully to build rapport and answering questions in a warm and professional manner to summarise details of work required or carried out
• Attend specialised training as required.
• Work as a full member of the Centre team, working with colleagues to provide a seamless and outstanding service to customers

Experience and Qualifications

• 1 year+ experience in diagnostics.
• Minimum of NVQ Level 3 in motor vehicle maintenance (or comparable).
• Manufacturer Diagnostic Accreditation or equivalent
• A full UK Driving Licence (required)
• MOT Tester or interested in Certifying as an MOT Tester
• Eligibility to work in the UK
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Benefits include:

• 30 days holidays (i.e. 22 days including 8 days bank holidays)
• Eyecare Vouchers
• Cycle to work scheme
• Private Health Plan (Simply Health)
• Loyalty & Long Service Awards
• Car Leasing Scheme
• Workplace Pension Scheme
• Discounts on car purchases / repairs / parts
• Ongoing training, both in-house and with the manufacturer