We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Controller at our Gatwick branch. We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

• Excellent customer service skills and likes to work with people.
• Record of working within customer services or a customer-facing role in the retail industry.
• Enjoys working in a high-pressured environment.
• Enjoys working to and can achieve challenging targets.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
• Able to work independently.
• Able to multi-task and switch quickly between tasks.
• Willingness to learn, develop and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Strong people/communication skills.
• Is a team player. Offers help and support to others.

Highlights of this role include;

• Talks with and listens to customers to build rapport and understands their requirements.
• Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).

Benefits include;

• Car Benefit Scheme after successful completion of a probation period
• Company pension scheme
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

Responses to : ali.jaffery@steveneagell.co.uk Nicholas.Hunt@steveneagell.co.uk

Lexus Gatwick is part of the Steven Eagell Group, one of the UK’s largest and most respected Lexus dealer partners. As a team member here, you’ll be working in a modern, high-performing centre that reflects the luxury and innovation of the Lexus brand. From sales to service, every role plays a part in delivering an exceptional guest experience rooted in the Japanese philosophy of omotenashi - treating every customer with warmth, respect and genuine care. If you’re passionate about premium automotive experiences and thrive in a professional, customer-focused environment, Lexus Gatwick offers a rewarding and progressive place to grow your career.