Jemca are currently offering a fantastic opportunity for a Warranty Administrator to join our business based out of our Toyota Sidcup dealership. As a Warranty Administrator, you will work very closely with the Service department to ensure all warranties are processed efficiently and correctly. You will be in charge of factory credit, rejected claims and all past, present and pending claims. Having great communication and administration skills you will work in your team to make sure every customer’s claim is handled correctly. This role would be ideal for an experienced Warranty Administrator looking to increase their OTE and knowledge of Hybrid technology.
About the role
Despatch displaced material as and when required
Keep up to date on the labour rates advertised by the manufacturer/supplier
Action alterations to warranty policy and submissions as specified by manufacturer/supplier
Deal with claims with regard to paintwork repairs, raising WCA as required
Maintain a full working knowledge of the manufacturer’s warranty policy
Ensure paperwork is compliant in accordance with Toyota guidelines
Obtain authorisations via appropriate systems
Communicate possible improvements to the Service Manager
To carry out other duties as reasonably requested
Ensure excellent customer service is provided at all times
To undertake such other duties as may be required from time to time as are consistent with the responsibility of the role
Process all warranty claims i.e., Calculate the labour and material costs
Ensure Warranty claims are dealt with in a speedy and efficient manner
Maintain comprehensive files of present, pending and passed claims
Check factory credit, rejected claims querying these when required
Work with all departments to ensure every customer is happy
Your Skills
Experience as a Warranty Administrator
Must have worked within a main dealer environment
Have great attention to detail
Be able to communicate effectively over the phone and F2F
Computer literate, and be able to work in a cross functional team
Be experienced within administration
Must have experience dealing with heavy work loads
What We Offer
Excellent basic salary
Toyota training pushing you through the ranks
Bonus available
Modern work environment with top facilities
Real career progression based around your aspirations
Market leading benefits including healthcare, pension, childcare and company lease scheme
About us
Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market
At Toyota Sidcup, we take pride in delivering excellent service and maintaining the highest standards in everything we do. As part of a trusted and well-established dealership, we offer a supportive and dynamic work environment where our team can thrive.
Whether you're in sales, aftersales, or customer service, you'll be part of a professional and forward-thinking team with opportunities for career growth and development. With Toyota’s innovative approach to mobility and our commitment to customer satisfaction, working at Toyota Sidcup means being part of a team that values excellence and progression.