Service Manager – John Roe Toyota

Location: Hull John Roe

Job Type: Full-Time

About Us: At John Roe Toyota, we pride ourselves on delivering exceptional service and customer care. As a leader in the automotive industry, our goal is to provide an unmatched experience for both our customers and our employees. We are currently seeking a Service Manager to join our team and help us continue to provide world-class service.

Position Overview: The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high levels of customer satisfaction, managing service technicians, and driving departmental profitability. This is a key leadership position within our dealership.

Key Responsibilities:

• Manage and lead the service department, including technicians, service advisors, and support staff.
• Ensure efficient operation and quality control of all vehicle service and repair work.
• Monitor customer service metrics and address any issues to maintain high customer satisfaction.
• Develop strategies to improve productivity and profitability.
• Implement and maintain best practices to ensure safety and compliance with all regulations.
• Handle customer complaints and ensure swift resolution to build long-term customer relationships.
• Monitor the performance of service staff and provide training or coaching as needed.
• Collaborate with the sales and parts departments to ensure smooth operations and customer satisfaction.
• Prepare and present reports on service department performance to upper management.

Requirements:

• Previous experience in a service management or similar role in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive systems, repairs, and maintenance.
• Proficiency in using service management software.
• Ability to work in a fast-paced environment and make informed decisions under pressure.

How to Apply: If you are a motivated and experienced individual looking to grow your career in the automotive industry, we encourage you to apply today! Please send your resume and cover letter to chris.rodgers@johnroegroup.co.uk or visit our dealership to apply in person.

Join John Roe Toyota and be a part of a team dedicated to excellence in automotive service!